At Storage West, we work hard to create a friendly, helpful environment for our clients, whether they’re visiting us in person or contacting our call center with a question. That’s why we created our Here For You Guarantee. Here For You is not just a motto – it’s a promise.
You might be wondering what that means. It’s actually an acronym we created, to sum up, our Storage West philosophy as it applies to customer service:
Honest – Our employees will never be dishonest or misleading
Educate – We’ll make sure you understand your rental and all issues related to it
Reliable – Your call will be answered promptly
Empathy – Our employees are understanding and compassionate
Friendly – We hire people who love customer service and it shows
Ownership – Our employees are part of a family
Resourceful – Have a tricky problem? Our call center pros will help you resolve it
Yesability – You won’t find this word in the dictionary, but it means that we’ll do everything we can to give you a positive experience
Options – We try to be flexible and give our clients the workable solutions they need
United – Our employees are a team and we consider clients to be part of the same team
The Here For You Guarantee is a low-cost service upgrade that adds extra security and convenience to your storage experience with us. It includes:
- Cost savings on our packing materials and moving supplies
- Three free premium, high-crush moving boxes
- Free faxing and scanning at our facilities
- Double Miles use of our move-in truck
- Property Damage Payment up to $3,000
The cost of the Here For You Guarantee will be added to your rent each month.
We also want you to know that Here For You works as a motto for all of our call center employees. We think it’s important to give them something to aspire to – a level of customer service that we provide to all our clients whether they pay for the Here For You Guarantee or not.
In other words, Here For You is our promise to you. When you pick up the phone and reach out to our call center or visit one of our facilities, we will be there to greet you with a smile, answer your questions, and ensure that your storage experience is positive and secure.
To learn more about our Here For You Guarantee, please click here.