Terms of Use


Use of material presented on this site is subject to the following terms and conditions. You agree to these terms and conditions by accessing this website.

Electronic Communications

When you visit the website or send email to Storage West, you are communicating with Storage West electronically. You consent to receive communications from Storage West electronically. Although Storage West may choose to communicate with you by regular mail, Storage West may also choose to communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that Storage West provides to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

Storage West respects the privacy of its users. Please read our Privacy Policy.

Disclaimer: No Warranties and Limitation of Liability

This website and the materials and information provided on this website are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. Storage West cannot guarantee the accuracy, completeness or timeliness of the information on this website and the information, content and documents on this website may be revised, added to, changed, improved, or updated at any time without notice.

Storage West assumes no liability or responsibility for any errors or omissions in the content of this website. Your use of this website is at your own risk. You agree that Storage West is not responsible for any errors or omissions or for any damages for the use of the website under any circumstances. Under no circumstances and under no legal theory shall Storage West, its affiliates, reciprocal parties, suppliers, or any other party involved in creating, producing, or delivering this website’s contents be liable to you or any other person for any direct, indirect, special, incidental, or consequential damages of any character (including, but not limited to, computer system viruses or bugs, hardware or software malfunctions, and network connection errors) arising from your access to, or use of, this website. In no event shall the aggregate liability of Storage West (whether in contract, warranty, tort (including but not limited to negligence), product liability, strict liability, or other theory) arising out of or relating to the use of this website exceed $10 or the amount you paid to Storage West, whichever is less. Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. If these laws apply some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.

Links to Other Sites

If you use any links in this website to websites not maintained by Storage West, you will leave Storage West website. The linked sites are not under the control of Storage West and Storage West is not responsible for the contents of any linked site or any link contained in a linked site. Storage West provides these links to you only as a convenience and the inclusion of any link does not imply recommendation, approval or endorsement by Storage West of the site. All such links provided on this website are intended solely for the convenience of users of this site and do not represent any endorsement, advertisement or sponsorship of linked sites or any products or services offered through such sites.

Passwords and Security

If you use a password to access this website or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify Storage West immediately. Storage West reserves the right to take any and all action, as it deems necessary or reasonable to maintain the security of the Web site and your account, including without limitation, terminating your account, changing your, password or requesting information to authorize transactions on your account. While Storage West takes prudent steps to protect your account and the website, it cannot protect your information outside of the website. For example, when Storage West communicates with you via unencrypted email from time to time at your request, the communication is not secure, is not stored securely, and the information contained may be viewed by others You acknowledge that by requesting information by email, you agree that we may transmit it to you from time to time and store it in an unencrypted form and manner. Storage West may rely on the authority of anyone accessing your account or using your password and in no event will Storage West be held liable to you for any liabilities or damage resulting from or arising out of (i) any action or inaction of Storage West under this provision; (ii) any compromise of the confidentiality of your account or password, and (iii) any unauthorized access to your account or use of your password.

Credit Card Auto Pay

If you schedule your payments to be automatically charged to your credit card, you are agreeing to certain terms and conditions. All dollar amounts are in U.S. Dollars. Storage West accepts the following credit cards: American Express, MasterCard, Visa and Discover. When you register for Auto Pay on the Storage West website, you authorize regularly scheduled charges to your Visa, MasterCard, American Express or Discover card. You will be charged each billing period for the total amount due for that period. The charge will appear on your credit card statement.

You authorize Storage West to charge the credit card indicated on your Auto Pay account according to the terms outlined above. You understand that this authorization will remain in effect until you cancel it in writing, mailed to the Storage West facility where you store with us, or in person at the facility. You agree to notify Storage West in writing of any changes in your account information or termination of this authorization at least fifteen (15) days prior to the next billing date. You can change or update your credit card information in the Pay On Line/My Account Log In by selecting the Auto Pay Setup. This payment authorization is for your Auto Pay storage account. You certify that the credit cardholder listed in the Auto Pay account registration is the authorized user of the credit card and that you will not dispute the scheduled payments with your credit card company provided the transactions correspond to these terms.

How do I Update My Information?

Keeping your personal and alternate contact information (e.g. mailing address, phone numbers, email address) current with us is important so that we can provide you with the best customer service and make sure you receive important notices. You may change your personal information online by revising it through My Account log in and electronically transmitting it by clicking the “Submit” button. In this case, your submission would be considered the equivalent of an electronic signature. You may also manually update your personal information either by visiting your Storage West facility office in person, or by downloading a Notice from the website (pdf available on the web portal) and forwarding it to your Storage West facility by mail, facsimile transmission or scan and email transmission. If you choose to manually change your personal information in writing, your signature will be required. Once your signed form is received, you authorize Storage West to change and update your personal information and agree to the electronic storage of such personal information in accordance with this Privacy Policy and the Terms of Use.

Applicable Law, Venue and Limitation of Actions

These terms and conditions shall be governed by and construed in accordance with the laws of the State of California applicable to agreements made and entirely to be performed within California, without resort to its conflict of law provisions. Regardless of where you access this website, you agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed and adjudicated only in the federal or state courts located in Los Angeles, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding arising out of these terms and conditions.


Notwithstanding any of these terms and conditions, Storage West reserves the right, without notice and in its sole discretion, to terminate your license to use this website, and to block or prevent future access to and use of this website if you violate any of these Terms of Use or its policies. Upon termination, these Terms of Use shall still apply.

Legal Equivalency

This electronic document and any other electronic documents, policies and guidelines incorporated herein will be: (i) deemed for all purposes to be a “writing” or “in writing,” and to comply with all statutory, contractual, and other legal requirements for a writing: (ii) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (iii) deemed an “original” when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administer of proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.

Contacting Us

If you are experiencing difficulties using the website, please contact us:

Email: support.center@storagewest.net

Web: www.storagewest.com Click on the “Contact Us” button at the top of each webpage

Write: Storage West, Attn. Customer Support
500 South Grand Avenue, Suite 1300
Los Angeles, CA 90071